01372 843 452

Booking Conditions

Deposits

  • The deposit required for all other Coach Tours is: £50.00 per person.
  • The deposit required for all Rail Tours is: £ 75.00 per person.
  • The deposit required for all Air Tours is: £ 100.00 per person.

All deposits are NON REFUNDABLE and should be received by JAG Travel a maximum of 28 days from the receipt of your Booking Form for Coach Tours and 10 days for Air Tours. If the departure date is within 28 days Full Payment must accompany the Booking Form. Please note that in some instance's flight deposits may be more than the amount specified above - in which case we will notify you.

Schedule of payments

  • Final passenger numbers and rooming list to be received: 8 weeks prior to travel.
  • Final balance payment to be received: 6 weeks prior to travel.

Method of payment

Payments may be made by a single Company Cheque, Building Society Cheque, BACS or Banker's Draft.

All cheques should be made payable to: JAG TRAVEL

NB: We cannot accept payments from individual group members.

Cancelation by you (cancelation charges)

Whilst every effort will be made to limit the costs incurred by cancellation, the following MAXIMUM scale of charges will apply to persons or groups withdrawing from a tour after the deposit has been paid:

  • Up to 8 weeks prior to departure date DEPOSIT ONLY
  • 6-8 weeks prior to departure date 25%
  • 4-6 weeks prior to departure date 50%
  • 2-4 weeks prior to departure date 75%
  • Within 13 days of departure date 100%

All cancellations must be notified to JAG Travel in writing to the address shown on the Booking Form. Cancellation Charges will apply from the date that written notification is received by JAG Travel.

If we cancel your tour

We reserve the right in any circumstances to cancel your tour. In this unlikely event we will return all monies you have paid to JAG Travel within 14 days of cancellation.

Price guarantee

All prices quoted are non-commissionable and based on tariffs, exchange rates and taxes currently in force. JAG Travel reserves the right to make any adjustments to these prices arising from any changes in VAT rates and currency exchange fluctuations. In such an event, clients will be advised in writing no less than 4 weeks prior to departure. All prices are guaranteed once we receive full payment for your tour.

financial protection

In accordance with the Article 7 of the EC Directive on Package Holidays & Package Tours, all clients booking coach tours with JAG Travel will have their money held in a separate Trust Account. Money held in this account will not be released to JAG Travel until the completion of your tour. In the event of insolvency creditors of JAG Travel cannot call upon monies held in the Trust Account.

All Air Tours are ATOL Protected by the Civil Aviation Authority. Our ATOL number is ATOL 6019.

Consumer complaints

Please ensure that you communicate any problem or complaint immediately that it arises. Do not delay as it makes it more difficult for us to provide the service that you seek and to rectify the problem immediately.

In the first instance please communicate any problem to the supplier of the service in question, as they may be able to rectify the problem immediately. Should they be unable to do so and the matter is serious, please notify our office. If you fail to follow this procedure we cannot accept responsibility, as we will have been deprived of the opportunity to investigate and rectify the problem. Notice, in writing, of any claim or dispute arising out of this contract must be received by us within 7 days of the date on which the tour ended. We undertake to deal promptly with all correspondence relating to complaints.

Passorts, visas & health

It is the responsibility of the Group Organiser to ensure the completion of all Passport, Visa, Health or any other travel formalities whatsoever and to ensure that any members of your Group also so comply.